Terms and Conditions of Use

  1. Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pro-Counselling LTD’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Pro-Counselling’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Office 90, 105 London Street, Reading, RG1 4QD, Berkshire, United Kingdom. PRO-COUNSELLING Limited is registered in England and Wales under number 10345435. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • You must be a physical person over 18 years old to benefit from the services of the Pro-Counselling’ online portal.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that the services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The use of certain services 'pro-counselling.co.uk' may be subject to compliance with specific conditions. These specific conditions are considered an integral part of these Conditions of Use. 'Pro-counselling' reserves the right to modify at any time these Terms and Conditions. It is therefore advised to regularly consult the latest version of the Terms and Conditions at the following address: www.pro-counselling.co.uk.

  1. Description des Services

Pro-counselling.co.uk is a website intended to the consultation of qualified counsellors by telephone.
Pros-counselling.co.uk provides to the user, via Internet where possible, otherwise via email, a number of free and paid services related to consultation of qualified counsellors by telephone.

  1. Description of the Services

To access the website 'pro-conselling.co.uk' and use its services, the user must have Internet access either directly or through devices that have access to Internet content. Any telecommunication-related costs that enable the connection to the Internet and the website remain the sole responsibility of the user.

The User must also have of all necessary equipment to enable the connection to the Internet, including a computer and modem or other connection tools. If not, the user must have the appropriate login and an email address.

  1. Personal data of the subscribed companies. Processing of personal information. Assurance 'Pro-counselling'

Companies can contact 'pro-counselling.co.uk' regarding the arrangement, preservation, updating and use of personal information and exercise their rights of access, modification and / or opposition by writing to the following address: Pro-Counselling LTD, Office 90, 105 London Street, Reading, RG1 4QD, Berkshire, United Kingdom.

Pro-Counselling will never sell any information collected from users.

Pro-Counselling is not responsible of the practices implemented on other websites to which users or members would have access from the website ‘pro-counselling.co.uk’ via hypertext links, logos, buttons, etc., located within the website ‘pro-counselling.co.uk’.

  1. Agreements of all users

The right to use Pro-Counselling services is personal to the user.

The User agrees not to sell and not to use for commercial purposes the services without the prior written consent of Pro-Counselling.

The User acknowledges and agrees to assume exclusive liability for the content of its transmissions through the website ‘pro-counselling.co.uk’.

The user agrees not to use the website and the services for illegal purposes including not to transmit messages conflicting with public order and morality, defamatory discourse, the intrusive elements affecting the privacy of third parties; not to transmit messages, information elements that may hinder in any way the rights of Pro-Counselling and / or rights of third parties in particular not to not affect the property rights of Pro-Counselling and / or those of others; to inform pro-counselling.co.uk of any violation of which the user may know of; not to access or attempt to gain access to unauthorized computer systems or networks connected to the website; not to interfere with the use and enjoyment of the services by other users; not to use the website to transmit viruses or other harmful programs.

  1. Guarantees

The user agrees and understands that the services are as provided.

Use of the Services is at the sole risk of the user who will be solely responsible for any damage to telecommunication systems or loss of data resulting from downloading content.

Pro-Counselling does not guarantee, in any way, either express or implied as to the results that may be obtained from the use of the services.

In case of non-delivery or claim, Pro-Counselling encourage the user to contact the customer service on the website.

Pro-Counselling also points out that the nature of the services offered to users relates to telephone consultations, all provided by qualified counsellors.

Pro-Counselling does not guarantee that:

  • The service will fully meet the expectations of the user
  • The service will be uninterrupted, timely, secure or error-free
  • The results that may be obtained using the service will be accurate and reliable
  • The quality of information obtained by the user of the service will live up to expectations, and,
  • Defects in the software, if any, will be rectified.

In no event the consultations of the website 'pro-counselling.co.uk' constitute legal, financial or medical advises. Similarly, consultations from the website 'pro-counselling.co.uk' cannot substitute a medical diagnosis by a health professional.

  1. Limitation of Liability

Pro-Counselling will not be responsible for direct and indirect damages of any kind, including, but not limited to, loss of profits resulting from:

  • the use of or inability to use the services,
  • All the goods or services obtained through the website ‘pro-counselling.co.uk’ or messages received or transactions entered into and through the services of 'pro-counselling.co.uk'.
  • The unauthorized access to or alteration of transmissions from a user or data
  • The costs of providing goods or substitute services, even if Pro-Counselling has been advised of the possibility of such damages.
  1. Compensation

The user agrees to ensure Pro-Counselling and sisters or affiliates against any damage, claim or demand (including, but not limited to, attorneys' fees and tips) from third row for shipping, distribution or transmission of content on the website 'pro-counselling.co.uk', to the use of the services, to the violation of these Terms or the rights of others.

  1. Ownership of 'pros-consulte.com'

The User acknowledges and agrees that the Content including, but not limited to, text, software, music, sound, photographs, videos, drawings or other material contained in sponsored or email-distributed advertisements, commercial information produced and presented by Pro-Counselling, its suppliers and/ or advertisers are protected by intellectual property rights, trademark law, patent law or any other rights recognized by the legislation. The user may not copy, use, reproduce, distribute or create derivative works from the Content without the express agreement of Pro-Counselling, its suppliers or advertisers.

  1. Duration of Terms

The Terms and Conditions are effective as of the acceptance by the user and will continue indefinitely unless terminated in accordance with what is stated in The Terms and Conditions.

  1. Services and / or General Conditions of Entitlement updates

Pro-Counselling reserves the right, at any time, to modify, suspend or discontinue, temporarily or permanently, all or part of its services, without having to first inform the user. Pro-Counselling cannot be held liable in respect of the user or any third party for any modification, suspension or discontinuance of the service. Pro-Counselling may at any time modify the Terms and Conditions.

In case of contradiction between the provisions of the Terms and Conditions and any changes that would be made to them in particular to respect the national laws and regulations in force, the changes will prevail.

  1. Notifications and complaints

All notifications and complaints must be in writing and may be sent by post to the following address: Pro-Counselling LTD, Office 90, 105 London Street, Reading, RG1 4QD, Berkshire, United Kingdom. A first-level customer service is however available on www.pro-counselling.co.uk. This customer service is able to deal directly most of the remarks and customer complaints by email.

  1. Miscellaneous

These Terms and Conditions constitute the entire agreement between Pro-Counselling and the user, with regard to the use of the services and supersede any possible prior agreements between the user and Pro-Counselling.